Privacy Policy

Effective date: October 24, 2026

This Privacy Policy explains how Duffion LLC handles information collected through duffion.com and the Quark operator SMS notifications described below. It does not replace a separate privacy notice or data-processing agreement for a client project or another service.

Information we collect

• Information you provide. Contact and project-scoping forms collect your name, email address, message and any company or project details you choose to provide. A scope request may include project type, technology, budget range, timing and permission to contact you. Email and meeting requests also include the information you send or provide when scheduling.
• Technical information. Our website and infrastructure process IP addresses, browser and device information, requested pages and access times. Our contact system stores the submission time, IP address and browser user-agent with form submissions to manage inquiries and prevent abuse.
• Usage information. Google Analytics helps us understand visits, pages viewed, referrals and interactions. Analytics and infrastructure providers may use cookies or similar identifiers and process device and network information.
• Quark operator messages. Operational SMS involves operator phone numbers, message content and delivery information needed to send and troubleshoot notifications.

How we use information

We use information to respond to inquiries, discuss and scope projects, arrange meetings, provide requested services, operate Quark notifications, understand website performance, and protect our systems against spam and misuse. Submitting an inquiry does not subscribe you to a marketing list or enroll you in Quark SMS.

Providers and sharing

We use service providers to operate the website and communications. These include DigitalOcean for hosting, Cloudflare for delivery and security, Google Analytics for usage measurement, email providers for correspondence, Calendly when you use our scheduling links, and Twilio for Quark SMS delivery. Providers process information needed for those functions. Following a scheduling or other external link brings you to a service governed by its own privacy notice.

We do not sell personal information, share it with third parties for their advertising or marketing, or use remarketing. Mobile numbers and SMS consent information are not shared with third parties or affiliates for marketing or promotional purposes. Disclosure to Twilio and telecommunications providers for message delivery is separate from advertising or marketing sharing.

Information may also be disclosed where required by applicable law or where reasonably necessary to protect people, investigate abuse, or establish or defend legal rights.

Cookies, analytics and browser choices

Google Analytics is enabled on this website. Cloudflare and site functionality may also use cookies or similar technology for security and operation. We do not use the website to run remarketing campaigns. You can manage cookies in your browser; blocking some cookies may affect functionality.

Learn more about Google’s handling of information from partner sites and the Google Analytics opt-out browser add-on. External providers may process information across the services you use under their own notices and your settings. This site does not currently change its analytics behavior in response to a browser Do Not Track signal. Contact us about any applicable privacy preference or opt-out request.

Quark operational SMS and Twilio

Quark sends operational text messages to its operators using Twilio. These are service notifications, not marketing messages. Twilio and carriers process phone numbers, message content and delivery metadata to transmit and support those messages. For more information, see Twilio’s privacy information.

Operators can contact [email protected] for help or to stop operator notifications. The six-month website contact-submission period below does not describe Twilio’s message-log retention or a separate Quark service’s records.

Retention

We retain website contact and project-scoping submissions for six months before deleting them. This period applies to those submissions, not to every technical log, provider record or separate client-project record. Contact us if you need details about another record or would like to request earlier deletion. We do not use the six-month period as a promise about an independent provider’s retention practices.

Your requests and choices

You can ask about information we hold about you, request correction or deletion, or ask us to stop contacting you by emailing [email protected]. Tell us enough to locate your inquiry, but do not send passwords or other sensitive credentials. We may need to verify your identity before acting. Requests are handled subject to applicable law, including any requirements to retain particular records. Additional privacy rights may apply depending on where you live.

Security and location of processing

We use access controls and technical safeguards to protect information, but no internet transmission or storage system is completely secure. Please do not send passwords, payment-card details or sensitive personal records through the general inquiry forms. Our infrastructure and providers may process information in the United States and other countries where they operate.

Children

This website is intended for people seeking professional services, not children under 13. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided information so we can address it.

Updates and contact

We will post updates to this policy here and change the effective date above. If applicable law requires additional notice or consent for a change, we will provide it. For privacy questions or requests, contact Duffion LLC at [email protected] or through our contact page.